Delivery and Return Policy

1. Currency and Pricing

All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.

Please note that the customer is responsible for any custom taxes and procedures that might occur in the receiving country.

Our team will do everything possible to assist you with any information that might be needed on our side.

2. Shipping and Delivery

Puffy bear delivers to most addresses around the world. If you don't see your country in the list, do not hesitate to contact us and we will be happy to assist you and check shipping methods to your location.

Shipping rates and delivery times are calculated at checkout, and vary based on location.

While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our support team -

Shipping time might vary depending on your location.

For coutries in the Europen Union it is usually between 5 and 10 business days.

Delivery to the UK might take between 10 and 15 business days.

To the continental parts of the US lead time is between 15 and 20 business days.

Worldwide delivery takes 20-25 business days.

3. Customer Service

Puffy Bear is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team -

4. Return Policy

Puffy bear assists with easy returns to make sure you're happy with your purchase.

If you wish to return the product (for reasons different than warranty claims) you can do so within 30 days of receiving it.

In this case the customer will be responsible for all receiving and returning shipping costs as well as all custom fees that might occur in Bulgaria.

When we receive back your returned item, we will get back to you with a resolution. In the best case if the product shows no signs of damage, neglect or misuse, you will be refunded the price for the item.

If you've made an error in purchasing, don't hesitate to ask our team for advice. If you need to cancel your order before it has been shipped you will get a complete refund. In other cases we will be able to refund you the price of the product only, so choose as carefully as you can before hitting that confirmation button of joy. Hurrah.

5. Warranty

Puffybear products are covered by a 1 year warranty from the day they were bought, when used under normal conditions and for the purpose intended. Always clean the product according to the instructions, or it might be damaged.

This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind. 

In order to make a warranty claim, you need to have purchased your Puffy bear through our website or one of our authorized re-sellers, and you must provide proof of purchase.

The Puffy bear warranty sits alongside applicable consumer protection law.

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