Welcome to puffybear.com (the 'Site'). Here are some details about how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your continued use of our Site constitutes your agreement to follow and be bound by these terms.
All transactions are processed in the currency shown on the product and checkout pages. Most countries have tax included in the price; if not, the tax will be shown on the checkout page before purchase.
Puffy bear delivers to most addresses around the world. Shipping rates and delivery times are calculated at checkout, and vary based on location and shipping method.
While the vast majority of our orders arrive on time, once in a while an order may be delayed for reasons outside our control. If you have any questions, don’t hesitate to contact our support team - email@example.com
Puffy Bear is committed to providing exceptional customer service and quality products. Standard dispatch timeframes are between 1–3 business days. If you have any questions or concerns about a product, your order, or life in general, email our support team - firstname.lastname@example.org
Puffy bear assists with easy returns to make sure you're happy with your purchase.
Our products all have a 1 year warranty, so if anything isn't as it should be get in touch and we'll sort out an exchange or refund straight away.
If you've made an error in purchasing, don't hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.
Puffybear products are covered by a 6 months warranty from the day they were bought, when used under normal conditions and for the purpose intended. Always clean the product according to the instructions, or it might be damaged.
This warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.
In order to make a warranty claim, you need to have purchased your Puffy bear through our website or one of our authorized re-sellers, and you must provide proof of purchase.
The Puffy bear warranty sits alongside applicable consumer protection law.
The contents of our website, and the site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our Site) use by its users.
You may download or copy the contents and other downloadable materials displayed on puffybear.com for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
Both the brand and the industrial design of Puffy bear are protected under a patent. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents of this site or the brand or the product itself
When purchasing from Puffy bear your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please email our support team.